Welcome to Murray Valley Pet Resort where we know your pet will enjoy their stay. There are however a few Terms and Conditions that both pets and owners must meet, to be allowed to board here.

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Boarding Contract

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TERMS & CONDITIONS

 

• All guests must be a minimum of 4 months old and must have up to date vaccinations covering the pet’s entire planned stay. A minimum of C5 for dogs and minimum of F3 for cats. Previously unvaccinated animals must have all vaccinations completed a minimum 14 days prior to arrival.

• All pets must have regular worming/flea treatments. If fleas or worms are found on your pet they will be treated without notice and the cost added to your booking. Currently $25 per treatment

• All male cats must be desexed.

• Non desexed females will insure an extra $7/day surcharge if they come on heat whilst staying at MVPR.

• Pets must be dropped off and picked up strictly within our opening hours, which are currently 8-11am and 3-5pm. Any out of hour’s pick-ups or drop-offs are at the discretion of Murray Valley Pet Resort Director and fees will apply.

• MVPR supplies all pet food, bedding and toys.

• Twice daily feeding or own foods may attract a daily surcharge.

• Under no circumstances will MVPR or any of its employees be held responsible for any pets personal items lost, destroyed or left behind on these premises such as toys, bedding, collars, etc. We recommend all personal belongings be clearly labeled with your pets name to avoid confusion.

• MVPR is not responsible for your pets coat whilst staying at our facility. This includes matting, knotting, smell etc. Owners concerned with their pets coat should arrange with reception for external/additional grooming as part of their pets stay, on a fee for service basis.

• Under no circumstances will MVPR, or any of its employees be responsible for paralysis tick, canine influenza, canine cough, cat flu, snake bite, injury, sickness, death, loss or damage of any kind whatsoever that may occur to any animal staying at or being transported by Murray Valley Pet Resort or its employees. If your pet has been sick, injured or unwell in the last few months leading up to their stay with, it is important that you let staff know, so that we can monitor them more thoroughly during their stay.

• Aggressive behaviour towards people or other animals will not be tolerated, and you will be asked to remove your pet from our facility if such aggression is displayed.

• MVPR has the right to refuse admission to any animal.

• All pets staying at MVPR may be photographed for social media and advertising purposes.

• I acknowledge that it is the policy of MVPR to allow dogs under their care to exercise outside and within common exercise areas along with another dog or dogs of a compatible nature if seen fit. I consent to my dog(s) being exercised with other dogs, and indemnify Murray Valley Pet Resort against any suit or claim arising from any loss or injury to my dog(s) whilst being so exercised.

• I understand that while every care will be given to my pet(s), they are boarded entirely at my own risk.

 

PAYMENT & CHARGES

 

• Rates are charged “per calendar day” regardless of time of arrival or departure.

• Rates for small dog rooms are based on shared accommodation. If single small dog accomodation

• Rates for cat suites are based on solo accommodation.

• All rates and charges are subject to change without notice.

• Full payment must be made no later than the day of departure including any additional charges incurred.

• All bookings over $1000 require a 50% deposit at time of check-in unless previously arranged with management.

• All customers are required to pay a 50% deposit per booking for Xmas and Easter holiday bookings.

• New customers are required to pay a deposit for their first stay with MVPR. This deposit is payable at time of booking and is refundable and transferable up until 30 days prior to your pets stay.

• Christmas and Easter Bookings are to be paid in full 1 month prior to your pets stay and once paid in full are not refundable or transferable.

 

 

REFUND/CANCELLATION POLICY

 

• For bookings not in “peak periods” refunds and transfers are given at managements discretion.

• Deposits for Xmas and Easter are non refundable and non transferable.​

• No refunds or credits are given for early peak period holiday returns.

 

 

VET TREATMENT

 

If it’s not an emergency we will:

 

• Try to contact you on the contact numbers/email that you have left to seek your advice.

• Should we be unable to contact you, we will call your nominated vet and make a decision in the best interest for your pet, acting within the terms of the boarding contract.

• If your vet isn’t contactable or not within ½ hrs drive of Murray Valley Pet Resort, your pet will be taken to the vet of our choice (currently Melrose Animal Hospital or Rutherglen Vet Clinic)

 

In case of an emergency we will:

 

• If time permits and it is the best interest of your pet, take them to your nominated vet

• If time critical and we deem it in the best interest of your pet, take them to Melrose Animal Hospital or Rutherglen Vet Clinic

• All vet bills are required to be paid by the pet’s owner, unless other arrangements have been made with management.

• A transport fee, plus time spent at the vets will be charged for all vet visits. (Currently from $95.00).

• It is at the discretion of Murray Valley Pet Resort to have the vet come to the resort to treat your pet, with vet travel and fee to be paid by the pet’s owner.

 

MEDICATIONS/OWN FOODS

 

• All medications must be in original packaging accompanied by your Vets instructional label.

• Medications are charged at $2 per day per medication, per dose

• Injections will be charged at $5.00 per day/dose

• Pets that have “special needs” will be charge and extra $5-$10 per day depending on circumstances.

• Administering own foods incur a $4 per day, per single meal charge, or $6 per day for morning and afternoon meals

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DAY SPA GROOMING

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COAT CONDITION - I acknowledge that Murray Valley Pet Resort put’s my pet’s comfort above all else.

In the event that my pet’s coat is matted, the groomer may have to clip/shave the matts out rather than perform any painful brushing etc. I

If my pet is severely matted, the groomer may clip/shave my pet completely. In severe cases I acknowledge that there is an increased risk for clipper cuts or burns to occur. All attempts will be made to avoid this, however in some extreme cases this is unavoidable. I also understand that matted pets take additional time to groom so there will be additional fees added to the regular grooming price if my pets coat is matted.

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HEALTH - I acknowledge that grooming can be stressful for some pets & I will inform the groomer if my pet has any behavioural, stress related, heart or other medical issues. I also understand that my pet must be fully vaccinated to attend a grooming session.I understand that the groomer may cease grooming my pet during it’s appointment if it is deemed detrimental to my pet or the groomers physical, emotional & medical well being.

 

CANCELLATION POLICY - I understand that if I need to change or cancel my grooming appointment, I must give at least 24 hours notice or I

will be charged 50% of the service fee. If two appointments are missed without giving notice, clients are then required to pre-pay

 

I acknowledge that I have read, understood and am bound by the conditions of this boarding contract, and by signing these Terms & Conditions and leaving my pet with Murray Valley Pet Resort, I certify to the accuracy of all information given about them.

 

I also acknowledge that the signing of this contract shall create a lien over my pet in favour of Murray Valley Pet Resort. This lien will exist for so long as moneys are owing, pursuant to this contract, as per Section 64 of the Domestic Animals Act 1994.

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